Personal Customer Care
Questions about Serpentina, your colour selection or your order? Our team is here to help you with every detail.
Here to HelpWELCOME TO SERYNA
Why Choose Us?
The SERYNA Experience
Thoughtful details, effortless elegance. Discover the care behind every SERYNA experience.
CUSTOMER REVIEWS
What Our Customers Say
★★★★★
Verified Review
“Incredible quality for the price, and delivery was very fast. Highly recommend.”
★★★★★
Verified Review
“The fit is perfect and looks even more beautiful when worn.”
★★★★★
Verified Review
“A beautiful piece, elegant and easy to wear every day.”
SERYNA JEWELRY
Frequently Asked Questions
01 What makes the Serpentina necklace special?
Serpentina is a sculptural necklace with a distinctive serpentine silhouette. Its expressive shape brings a refined finishing touch to both simple and dressed-up looks.
02 Which colour should I choose?
Serpentina is available in Brown & Gold, Red & Gold, and White & Gold. Brown offers a warm, understated look; Red adds a statement accent; and White creates a soft, luminous contrast.
03 Can I wear Serpentina every day?
Serpentina is easy to style with everyday outfits and special-occasion looks. To help preserve its finish, we recommend removing your necklace before showering, swimming or sleeping.
04 Does the necklace look like the photos?
We aim to present the shape, colours and details of Serpentina as faithfully as possible. Slight colour differences can occur depending on your screen and lighting.
05 How should I care for my necklace?
Avoid prolonged contact with water, perfume, creams and cleaning products. Gently wipe your necklace with a soft, dry cloth and store it separately in a clean, dry place.
06 Can I choose different colours in a bundle?
Yes. You can select the colour of each necklace independently in our Duo and Complete Collection offers. You can also choose the same colour more than once.
07 What if I change my mind?
You can request a return within 30 days of receiving your order, provided the conditions of our return policy are met.
08 When will my order arrive?
Delivery times depend on your destination and the shipping service. Once your order is dispatched, available tracking information is sent by email so you can follow its progress.
09 Why choose SERYNA?
At SERYNA, we believe jewelry should feel expressive yet effortless. Our aesthetic centres on sculptural details, considered colour combinations and pieces that bring individuality to your style.
10 Can I contact you before ordering?
Of course. Our customer support team can help with questions about Serpentina, colour choices, your order and delivery.